Tenants’ Frequently Asked Questions
Is applying for a property “sight unseen” possible?
- Century 21 Doug Anderson Property Management requires that all tenants view the property, in person, first prior to applying for it.
However, if you are unable to view it yourself, you can ask a friend or a family member to do it on your behalf.
How do I schedule a property showing?
- If you are interested in renting any of our properties, please call our office at (661) 945-5444. Our team of committed and professional managers will help you schedule a property showing.
What is your rental application process?
- Before applying it is important that you are at least 18 years old and financially capable. Once that is determined, you will be asked to fill out the rental application form. You must provide us with information like your employment history, previous address, income, criminal history, and credit history. Once your information has been verified, you will be free to look for a property to rent.
Do I have to sign the lease?
- Yes, it is required that all occupants sign the lease. The lease agreement sets forth the duties and responsibilities of both the landlord and tenant. Most leases cover a period of twelve months.
At Century 21 Doug Anderson Property Management, we provide you with two options for signing the lease. You can either do it electronically or by in-person, by appointment.
What move-in costs do you require?
- Before you can officially move-in, we require that you pay the security deposit and the first month’s rent. In addition, it is recommended that you have proof of tenant insurance.
How much is the security deposit?
- The security deposit is usually equal to one month’s rent. Please keep in mind that the security deposit must be paid prior to moving-in. Properties that accept pets may also have a pet deposit.
When is rent due?
- Rent is due on the first of every month. If you pay rent after this date, your rent will be considered late. Most leases give you a 4-day grace period (you have until the 5th of the month) before charging a late fee.
If I am a good tenant, can you waive my late rent fees?
- Legally, we are not in a place to do that. The Federal Fair Housing Law is designed so that all tenants on the property are treated equally. If we choose to waive your late rent fees, we must do so for all tenants.
How often can I expect a rental increase?
- You can expect your rent rate to increase when the lease term expires. We will always warn you of our intentions to raise the rent in advance.
Rent is calculated based on the owner’s requests and market conditions.
What should I do when I have a maintenance issue?
- If the repair request is not an emergency, you must call the maintenance center or simply leave a note on your tenant portal.
If the maintenance issue occurs on a business day, we’ll get issue fixed as quickly as possible. However, if the maintenance request is sent during a weekend or holiday the repair might be delayed.
If the repair request is an emergency, we’ll get a team to handle the issue immediately.
What is considered an emergency?
- It is a situation that, if not addressed immediately, could pose damage to your personal wellbeing or to the property.
Good examples of emergency maintenance issues include:
- Total stoppage of the plumbing drain system.
- Presence of carbon monoxide poisoning.
- Flooding of your apartment.
- Gas leaks or “the smell of gas.”
- Lack or loss of heat or electricity in your apartment.
If you experience any of such issues, please call us at (661) 945-5444. Our team will respond to the issue as try to resolve it as proficiently as possible.
What is considered a non-emergency?
- Examples of non-emergency maintenance issues include:
- Getting locked out of your apartment, or any problem involving your lock and/or key.
- Failure of the AC system.
- Noise complaints or security issues.
- Clogging or backing up of the toilet.
- Lack of hot water in your apartment.
If you have a non-emergency maintenance issue that you’d like addressed, we’d be happy to take care of it. Let us know about the problem on the tenant portal.
Can I be charged for property maintenance?
- It is possible. You’ll be charged for any property damage resulting from your own negligence or carelessness.
Can a property manager or a maintenance staff enter my home when I’m not present?
- There are certain reasons why a property manager or maintenance staff may need to enter your rental. Such reasons (property manager responsibilities) include to unit inspections, repairs, property showings, emergencies, or an extended absence.
However, we’ll always try to alert you prior to entering your home. We will notify you at least 24 hours in advance.
Who is responsible for maintaining the lawn?
- It’s the responsibility of the tenant to maintain their lawn. Such maintenance tasks include regularly watering it, and mowing and weeding it as needed.
Can I smoke inside the rental property?
- We do not allow smoking in any of the properties we manage. This goes against the conditions of the lease agreement. If you are caught smoking or cause property damage due to smoking, we will charge a fine.
Do you allow subleasing?
- We do not allow subleasing. If you need to re-lease your home, please get in touch with our office. We can help you choose the best course of action to take.
Can I get a roommate?
- Yes, you can. Although, the person needs to be qualified by our office first. They need to pass our screening process prior to becoming a resident.
If you have a roommate without our permission, you risk getting your lease terminated.
What happens if my roommate breaks their lease?
- If your roommate moves out before their lease expires, you must notify us immediately. Keep in mind that you and your roommate are singularly and jointly responsible for the lease terms. Meaning that at any one tenant is responsible for paying the unpaid rent.
If you are looking for a replacement, you’ll need to contact us first.
Can I keep a pet?
- Property owners reserve the right to allow or not to allow pets into their properties. For this reason, some properties may be open to pets while others may not. For more information, you can contact your property manager.
If the property does allow pets, be prepared to pay a pet deposit upon signing the lease.
Can I repaint my walls?
- Repainting the walls requires the consent of the owner. You’ll need to put your request in writing and include details of which walls or rooms you wish to repaint.
If the owner agrees, we’ll first require you to pay an additional deposit. This will be refunded once you restore the original paint color.
Can I make alterations to the locks?
- No, you cannot. Making any alterations to the locks is a serious violation of the lease. If you need to rekey, change, install, repair or replace any security devices, you must contact or office first.
If your request is approved, you’ll be required to pay for the replacement of the security devices, additional rekeying or additional security devices in advance.
We’ll also require that the contractors used to do the job be authorized by our office.
Can I get a satellite dish?
- Again, this depends on the property owner. Please contact your property manager to find out whether or not this is possible.
What should I do when the lease is about to end?
- You need to notify your property manager of your intention to either renew your lease or move out. If you wish to move out, then you must to notify our office 60 days prior to the end of your lease.
Do you have any other questions? Contact Us!